Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

If the game does not work well, can i get full refund?

We always test the games carefully before shipping one by one on original home/handheld consoles. The defect rate is around 2 % due to transportation. If you have any problem during playing the games, kindly contact us directly by email: support@bitgameshop.com with the evidence ( if needed), we will offer replacement or full/partial refund without having to return the item). If RPG SNES can not save well, it might be due to the battery and in this case we suggest you replace the battery with new one. we will send instructions for this.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.