Refunds & Returns Policy
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on bitgameshop.com receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
- full or partial refund if the item is not as described;
Full refunds are NOT available under the following circumstances:
- You give us wrong address and do not notice us about address change request
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with 60-day money back guarantee after receipt . Just send us a message on Contact Us page or contact us at firstname.lastname@example.org and we will discuss about the refunds
All our products are backed with 60-day money back guarantee after receipt date. Just contact us and we will discuss about the return process
The returns are only applied in case you receive the items and change your mind. The items which you receive are as described and work well and we do not promise full refund without receiving the items back. You should return it at your expense because it is your fault, not ours!
After we receive the return request, we will give you the return address. Then you will give us the tracking number which we can follow the tracking details. After we receive the item back and the tracking shows successful delivery, full refund will be released to your account
Please contact us first and we will guide you through the steps more specifically. We are always ready to give you the best solutions!
Returns are not applied in case the items are not described or broken or defective. We will refund all payments without the returns to make you satisfied
Please do not send your purchase back to us unless we authorize you to do so.